Return & Refund Policy

Return Eligibility and Timeframe

At OOFOS, you can request a return for eligible items within 30 days after receiving your order. Returns must be in original condition without unnecessary use, damage, or alteration.

Requirements for Returns

To ensure a smooth return process, please make sure that the items you return meet the following conditions:

Are in a condition suitable for inspection
Have not been damaged due to improper handling
Include all original components and accessories, if applicable
Have the original packaging when reasonably available
Can be identified using your order details

Note that some products, such as customized items, final-sale goods, personal-care, or hygiene products, may be excluded from returns. If additional requirements apply, we will communicate them clearly.

How to Submit a Return Request

Please contact OOFOS customer service before returning any product. Provide the following information:

Your order details
The product you wish to return
The reason for the return

Once we review your request and confirm eligibility, we will provide instructions for returning the product. Returns sent without prior authorization or to an incorrect address may experience delays.

Return Shipping

If you return an item due to a change of mind or incorrect selection, you will generally be responsible for return shipping costs unless applicable law states otherwise.

For items that arrive defective, damaged, or different from what you ordered, OOFOS will provide suitable return shipping or replacement arrangements at no cost to you.

Refunds

Returned items will be inspected upon arrival to determine refund eligibility based on the item’s condition and return policy requirements.

Approved refunds will be issued to the original payment method. The time for the refund to be reflected in your account depends on your payment provider and financial institution but usually takes 5-10 business days.

Incorrect, Defective, or Damaged Items

If your order contains a wrong, defective, or damaged product, please notify us as soon as reasonably possible. We may ask for supporting evidence such as photos or order details to assess the issue and find a resolution.

Product Exchanges

OOFOS may offer exchanges for eligible products, depending on availability and circumstances. If the item you want is unavailable, we will suggest alternative solutions.