OOFOS Shipping Policy
Order Processing
OOFOS prepares orders after confirming payment. Preparing your order typically takes 1-3 business days but may vary based on product availability, order volume, warehouse operations, holidays, and other factors.
Shipping Timeframes
Once shipped, delivery generally takes 5-10 business days. These timeframes are estimates to help you plan your purchase. Actual delivery can differ due to destination, chosen shipping method, carrier performance, weather, customs, or other external events. Please note that delivery dates are not guaranteed.
Shipping Methods and Fees
Shipping options depend on your delivery address, product characteristics, package size, and the services available from carriers.
- Available shipping methods will be shown during checkout.
- Shipping fees vary by destination, selected service, package weight or dimensions, order value, and promotions.
- All shipping costs will be clearly displayed before you complete your order.
Tracking Your Shipment
When supported by the carrier, tracking information will be provided after your order ships. Allow some time for the carrier’s system to update and display tracking data.
Address Accuracy
Please double-check your shipping address before submitting your order. Incorrect or incomplete addresses can cause delivery delays, failed shipments, or extra shipping charges.
Delivery Challenges
Delivery timing may be impacted by various factors outside OOFOS’s control, including but not limited to:
- Extreme weather conditions
- Carrier service interruptions
- High seasonal demand
- Public holidays
- Customs inspections
- Transportation disruptions
- Incorrect address details
- Other unforeseen circumstances
Receiving Damaged Shipments
If your package arrives with visible damage, please keep all packaging and contact OOFOS promptly at loqeflorian@gmail.com. We may ask for photographs and order details to evaluate the issue and determine a resolution.
Delayed or Missing Orders
If your delivery exceeds the estimated timeframe, first check your tracking for updates. If necessary, OOFOS will coordinate further investigation with the carrier on your behalf.
International Shipping
International deliveries may be subject to import duties, customs fees, taxes, or other charges imposed by the destination country. These fees are typically the recipient's responsibility unless otherwise stated.
Undeliverable Packages
Packages might be returned if delivery fails due to an incorrect address, refusal of delivery, or other issues. Additional shipping and handling fees may apply. Refund eligibility will be assessed based on each case and the relevant policies.